As previously noted, Verizon has been very obnoxiously spraying unwanted services and icons on my Blackberry desktop.
I am sure somewhere in the unreadable fine print we gave permission for this garbage, but that doesn’t make this any less obnoxious, and it doesn’t make Verizon any less of a giant telecom douchebag for doing this.
At the time we last mentioned this, the solution was to hide the icon. A better solution would be to leave Verizon, but for some of us (NYC), the alternatives are not better.
There seems to be a better solution, found by Ned — simply follow these steps:
1. Go to Options (the wrench on my BlackBerry)
2. Advanced options
3. Service Book
4. Select Bing or Slacker Radio, or whatever
5. Left Click (Blackberry button)
Thank you for contacting Verizon Wireless. My name is Dennis. I apologize for any inconvenience these applications may have caused. Verizon Wireless is always looking for ways to enhance our products and services to better meet the needs of our customers. Your comments have been forwarded to our Leadership Team for review and consideration. Your feedback provides us with the perfect opportunity to hear exactly what you think, and often leads to improvements you will see in the future. If additional information is needed, a member of our Leadership Team will be in contact with you.
I appreciate your time and allowing me to assist you with your feedback today. I hope I was able to address all of your concerns today. Please reply to me or call Customer Service at 800-922-0204, if you have additional questions. Thank you for your time and being the most important part of Verizon Wireless.
Today I noticed that there were two new applications pushed onto my Blackberry-Bing and Slacker Radio. This is the third time I’ve had to remove Bing from my phone, and the first time I’ve had to dump Slacker Radio.
Where do you people get off shoving product onto my phone that I didn’t ask for? If it happens again you’ll be short one customer because I’m gone, I’ll move to any other service provider who isn’t so insensitive to their customer’s needs and time constraints!
If you want to send me a notice that you have new services or apps available, fine, but stop being obnoxious about it.
This lack of understanding about your clients and their needs/wishes runs along the lines of your old wireline business and is consistent with the egg-headed move you made when you didn’t cut a deal with Apple for the iPhone. Remember, you are a commodity service provider and offer absolutely no differentiation other than a perception of better coverage. The differentiation comes in the phones, apps and customer service. Don’t delude yourself into thinking its anything else.