Yesterday, I am at NPR, waiting to tape a segment on foreclosures. There is a pile of books and magazines a coffee table. I spy the title Satisfaction by Chris Denove and J.D. Power IV.
As someone who has been blurbed and who gives blurbs, the above the title blurb by Lee Iacocca catches my eye:
“If you can find a better book on customer satisfaction, buy it.”
That Lee is a freakin‘ genius . . .