Amazon Rocks; Electronics Expo Sucks!

You may recall back in February, I noted the ole Sony tube TV in the bedroom, after 17 years, finally bought the farm.

I stumbled across a Sony Bravia V-Series KDL-40V5100 40-Inch 1080p LCD Flat Panel HDTV & Sony BDP-N460 Blu-ray Disc Player Bundle on Amazon for sale by Electronics Expo for $853.

The delivery people got delayed due to a snowstorm, rescheduled the delivery and finally dropped everything off on Feb 16th. I set up the TV, and before I set up the Blu-Ray, left town for business.

I came back a week or so later, and a week or so later, went to set up the VCR. I open the box, and its in pieces — utterly destroyed. Someone must have dropped it from 20 feet in the air. (The box was barely creased).

I log onto Amazon, inform Electronics Expo of this and . .  . nothing, No response. I wait a few days, file a follow up and radio silence.

Next, Amazon has an A to Z Guarantee for their 3rd parties, and it comes back denied. According to Electronics Expo, I waited 31 days before filing a complaint — their limit is 30 days.

Absurd. The delivery was delayed, I notified Electronics Expo through Amazon a week in advance. They denied the claim.

Before I have Visa void the entire transaction, I speak to Amazon. First attempt ,connected me to Mumbai, that went nowhere.

Last Friday, I tried again — got a local in the US, work my way up the corporate ladder — and the next day, they offer to make good on the damage themselves. Amazon! Even though it was Electronics Expo fault, Amazon offered to send a new Sony BDP-N460 Blu-ray.

I am a happy Amazon customer and will continue extol their virtues! I immediately turned around and bought about $150 worth of Books, DVDs and CDs —  as a thank you to Amazon for going beyond the call of duty.

~~~

My advice for anyone shopping for Electronics: Avoid Electronics Expo — they suck!~

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